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Hi, Alison I haven't been just waiting around patiently for them to call me back I've called then telling them that I need to know what they want me to do cause I am extremely concerned about him & what's happening. I haven't been able to go up to their office do to our vehicle being buried in the snow & all but I've made arrangements to get him to his appt tomorrow so I guess we will find out then cause they won't be able to avoid us then.