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Dr. Stephen Ray
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VIDEO: Dr. Ray - Mother Standard® Of Care, What Is This?

Dr. Ray describes the Mother Standard® of care practiced at CTCA.

Dr. Ray:
The Mother Standard® of care is a guiding principle here at Cancer Treatment Centers of America and I would say, it’s a standard that everyone takes really seriously including the housekeeping people and, this is a side story but I was commenting to a housekeeping woman who was cleaning the locker room, what a nice job she did on a routine basis and how much I appreciated it, and this woman responded in broken English that she knew that if she could keep where we changed our clothes clean and tidy that we would probably take better care of patients. And I just thought to myself that that reflected, at really all levels, how we try to deliver care.

So, when I see someone, I treat them the way I would like my wife or my daughters or my mother to have been treated or be treated if they had to deal with the issues around cancer. And it’s a different level of commitment than just doing the right thing medically.

One can do the right thing medically or surgically, but it’s how you do it and it’s sort of, you have to use your intellect and your skills, but you’re sort of been led, in this circumstance, by your heart and so I try to make a real heart connection with someone when I first meet them and keep that all through the experience. I am available 24 hours a day, 7 days a week to my patients. I get people call me late at night, on weekends and holidays because they’re concerned about something and that’s what I would want for my family. Rarely do I ever have that abused and often just a few words of comfort or because I know the patient, figuring out a problem and addressing it alleviates hours and days of anxiety and so that’s what we try to do.

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