I believe things have changed over the years. 18 years ago when I first noticed things weren't 100% right with my hearing, I went to see a private hearing aid dispenser. It was very much as hard sell and I got told "the NHS won't fit you with a hearing aid for your degree of loss". Of course that was wrong as ever since I have gone to the NHS. Went from wearing one to two analogue aids, then digital.
My biggest moan is the length of time to get things done. When I was first dispensed with a hearing aid it was made clear "we are always here for you. Just call for an appointment, reassessment etc".
A few weeks ago I went in person to the audiology department collect new batteries - I normally get them by post. A member of staff said
"Your hearing aids are out of date. We don't do that type any more!"
"OK, I said. Can I book an appointment then please?".
I then got told no as now have to go back to my GP for an assessment appointment request just like a first time patient. That was over two weeks ago. Saw my GP, specifically made it known what hospital here in London I've dealt with for the last 13 years. I then ended up getting referred to another one who won't have access to my notes. Back to the GP 2nd time for a referral to the right hospital.
This really isn't good use of NHS resources