The results are not actually left on the voice mail or email. The automated message leaves a message saying to call into the other number (or log into the website), and then you have to enter a PIN or other identifying information (DOB or SSN) to retrieve your information. Both of these systems are HIPAA compliant (if done correctly, of course).
Regarding my specific example of receiving pap smear results in this automated manner, it actually makes sense. Patients were not having personal conversations before hand, as they were mailed a postcard with "results are normal". The new automated system actually provides better standard of care, as results are received weeks earlier. If results are abnormal, then a nurse/doctor does make a personal phone call to discuss the results.
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The results are not actually left on the voice mail or email. The automated message leaves a message saying to call into the other number (or log into the website), and then you have to enter a PIN or other identifying information (DOB or SSN) to retrieve your information. Both of these systems are HIPAA compliant (if done correctly, of course).
Regarding my specific example of receiving pap smear results in this automated manner, it actually makes sense. Patients were not having personal conversations before hand, as they were mailed a postcard with "results are normal". The new automated system actually provides better standard of care, as results are received weeks earlier. If results are abnormal, then a nurse/doctor does make a personal phone call to discuss the results.
December 9, 2008 - 3:37pmThis Comment
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