Annette, as always, you have drilled down to the most important things we all want and need from our doctors. Everyone these days seems to send or e-mail a "scorecard" or follow-up survey to the customer or client to get opinions and suggestions about their salesperson or serviceperson, and the sales or service experience. Even Scottsdale Healthcare sent me a survey after my hospital stay, asking about the level of care, compassion of the nurses, etc. Why is it our individual doctors don't do this? If you don't get the six best practices from your doctor, you have to speak up!