Welcome to EmpowHER and thanks for your question. Here are some tips on the removal of the Softcup. To remove the Softcup we recommend sitting on the toilet with your knees apart. Insert your finger into the vagina and locate the pubic bone; the Softcup rim will be right behind it. If you push or "bear down" with your muscles, that will help push the Softcup down to more easily reach it. Softcup cannot be lost inside your body. Removing Softcup can be awkward until you have some practice. Remain relaxed for easy removal. Some women find that crouching in a warm shower makes removal easier because they are relaxed and less concerned about spillage.
If you aren't able to remove it after all, it's best to see a doctor.