I am so sorry you are having difficulty removing the cup. In order to remove the cup you need to relax as much as possible. I know this can be scary but when you tense up, your vaginal muscles also tense up which makes it hard to remove Softcup. Relax as much as possible and squat low over the toilet or ground. Once you are in this position, bear down as though you are having a bowel movement. This should push the cup forward enough for you to hook your finger under (or over if thats easier) the rim. Pull slowly and keep the cup as level as possible. Many women have reported getting into a hot bath helps to further relax them. While this situation is not ideal, know that after selling 150 million Softcups, there has never been an instance of Toxic Shock Syndrome. Hopefully this fact will help you to relax more.
Softcup Team Member