Customers and the Healthy Goods Company
In the world of online reviews, there are some online reviews that garner almost immediate reactions. Some company appear to be a fly-by-night scammer trying to grab as much money as possible before the law or common sense catches up to it. Other company reviews are more convoluted – is the problem with the company? Or could it be the customers?
The Automatic Rebills
A large number of complaints online are generated from automatic rebills. These rebills are especially frustrating for those who don’t like to read the fine print on various agreements and purchases. Of course, the automatic rebill is quite lucrative for the merchant who is happily charging up credit cards and debiting bank accounts monthly.
The fine line here comes in to play on legality. Some rebills are totally legal and customers have signed up for them. These include healthcare and home products from a particular company that are sent to premium members on a monthly basis. The agreement clearly states that by signing up as a premium member you’ll be receiving new items regularly and the company will by taking money to pay for those items.
Other rebills are a bit more dubious. The “free trials” and “$1 to start” offers that require customers to put in credit card for a fad diet treatment or the like are an invitation to disaster. If even a cursory bit of research turns up negative reviews on a company that has been around for less than a year, there is a problem. You’re likely dealing with a scam and about to have serious issues.
But what if you are feeling cheated by a company that has been around more than three decades? What then?
Three decades of business practice should make you feel confident in a company’s reliability. After all, if a company has made it this long, they can’t be doing anything terribly wrong. Unfortunately things aren’t always that cut and dried.
One health care company has been around for quite some time selling cosmetics, cleaning supplies and other household items toting their goods as cost-effective, healthy alternatives to many standard items.
But the questions follow quickly after the sales pitch. What ingredients make these items healthy? As it turns out the ingredients are the same as many other, cheap and potentially harmful, products. Of course you won’t be able to learn that until after you sign up for a premium membership where you’re subjected to rebilled payments, monthly shipments and other frustrations.
And what if the sales person introducing you to the “healthy” products fails to disclose what you’re signing up for? Then you’re definitely into messy business. Not only do you have a dishonest “friend”, but you have rebilling charges that are definitely a hassle to get rid of.
The big question is, however, are your woes the company’s fault? Or are they yours for not paying closer attention to what you were signing? It’s definitely sticky business.