I recommend a great book (and also the training) which I read several years ago and I understand it is still a top choice book used as mandatory read by several employers. The books is called Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson (Author), Joseph Grenny (Author). www.crucialconversations.com
Here are a few reasons why the book should be a MUST read for everyone wishing to improve communication, relationships, team performance, etc.
1. Prepare for high-stakes situations with a proven technique
2. Transform anger and hurt feelings into powerful dialogue
3. Make it safe to talk about almost anything
4. Be persuasive, not abrasive
5. Improve nearly every professional and personal relationship
6. Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management
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I recommend a great book (and also the training) which I read several years ago and I understand it is still a top choice book used as mandatory read by several employers. The books is called Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson (Author), Joseph Grenny (Author). www.crucialconversations.com
Here are a few reasons why the book should be a MUST read for everyone wishing to improve communication, relationships, team performance, etc.
1. Prepare for high-stakes situations with a proven technique
December 2, 2008 - 1:45am2. Transform anger and hurt feelings into powerful dialogue
3. Make it safe to talk about almost anything
4. Be persuasive, not abrasive
5. Improve nearly every professional and personal relationship
6. Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management
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