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I do not have any bad experiences while using Hmiracle complete kit. I had hemorrhoids last year which was so painful. It made my life a living hell, but I heard about this product, and decided to use it. I noticed that within just a couple of days of using it, the pain disappeared! Besides that, their customer support is very accommodating, they answered all my queries, as well as, gave me some tips on how to stay hemorrhoids free.