Glad you asked! For the past few weeks, my darling groom and I have been riding the circular train route trying to figure out what, exactly, we're supposed to do to make sure my recent series of chiropractic treatments are covered properly. Because we have a high deductible to keep the premiums down, and an HSA (Health Savings Account) to draw funds from, it has been a more confusing process to file than we've had before.
Today, we finally got things figured out (we hope!) and downloaded a form that we're supposed to submit to the carrier so that they'll pay the provider directly. There had been a question whether we were to have received some sort of debit card for the HSA. One agent said there was, another said there wasn't and that we were to use our main PPO card.
This whole experience makes me wonder how well the member services folks are trained, if they have too many programs to deal with, if they're not getting any better information on the programs than the consumer - or what!
I'm just hoping we get through this with no surprises - like we had when our daughter had a surgical procedure and we kept getting surprised by the multitude of billings from separate entities! Good grief!
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Glad you asked! For the past few weeks, my darling groom and I have been riding the circular train route trying to figure out what, exactly, we're supposed to do to make sure my recent series of chiropractic treatments are covered properly. Because we have a high deductible to keep the premiums down, and an HSA (Health Savings Account) to draw funds from, it has been a more confusing process to file than we've had before.
Today, we finally got things figured out (we hope!) and downloaded a form that we're supposed to submit to the carrier so that they'll pay the provider directly. There had been a question whether we were to have received some sort of debit card for the HSA. One agent said there was, another said there wasn't and that we were to use our main PPO card.
This whole experience makes me wonder how well the member services folks are trained, if they have too many programs to deal with, if they're not getting any better information on the programs than the consumer - or what!
I'm just hoping we get through this with no surprises - like we had when our daughter had a surgical procedure and we kept getting surprised by the multitude of billings from separate entities! Good grief!
February 25, 2008 - 5:18pmThis Comment
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