At my job, we had to attend a customer service training seminar two days this week. The speaker was phenomenal, upbeat, energetic and full of life. In my job, customer service skills are essential and in any position because we all tend to expect exceptional service when we are in need.
Listening is never learned only expected from our culture. We learn how to speak but never learn how to listen and it shows especially in an argumentative setting.
Did you and your spouse ever sit in a room together for hours with no conversation? One of the things I wanted to share is that silence is a form of communication. When you can sit next to someone without saying a word, you know you have a good rapport with that person and talking is no longer necessary to have that relationship. You learned how to have comfortable silence. This is also a great active listening skill since we tend to always want to interrupt someone and try to give our input in every situation when sometimes people just want to talk.
Did you also tend to get bored with people’s conversation and think to yourself, “will you get to the point?” It is not only you….According to FasterAudio.com, our brains can process up to 600 words per minute and we only speak 125-150 per minute.” It is our body mechanics working against us that cause us to be bored by some conversations unless we are stimulated by the topic.
I thought I would share this with everyone today, I thought this was pretty interesting. What do you think? It was refreshing that ignoring my boyfriend wasn’t a sign of boredom.
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