I wanted to throw this topic out to all of you and see what your thoughts are. It seems like more and more doctors are relying on calling their patients with a recorded message about their test results or other information. Personally, this sends me to the moon. I just can't stand it when I'm anxiously awaiting some test result and finally the phone rings and some robotic voice tells me that my doctor's office has left a message for me. Then I have to hang up, call some other number and enter in my social security number before hearing my results in a recorded message left by a nurse. To me, if a physician and/or his or her staff can't make the effort to make personal contact with you on the phone and go over your results, something is very wrong.
What are your thoughts on this practice? Does it drive you nuts as well? Or do you think it's part of the reliance on technology and/or need for security at the office?
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